All our products are backed by the manufacturer's guarantee and insured by the shipping company to ensure they arrive in pristine condition. We want you to be completely satisfied with your purchase, you can return items within seven (7) days of receiving your shipment.

Return Guidelines:

- Authorization from Doorix is mandatory before initiating any return. Please contact us at team@doorixofficial.com to obtain a Return Authorization.

- A 25% restocking fee applies to all orders.

- Customers are responsible for return shipping charges.

- No refunds will be issued until the items safely arrive at our manufacturer's facility. Shipping charges are non-refundable, except for damaged or defective merchandise.

- Any modifications, such as installation, staining, or alterations to the door, void the ability to return.

- You are responsible for all arrangements related to the return, ensuring items are received back in their original and unused condition.

- Damages or missing parts discovered upon receiving the returned item will be assessed and deducted from your refund.

- Shipment refusals follow the standard return policy.

Custom Orders:

Custom orders that are built to your specifications cannot be canceled, changed, returned, or refunded at any time.