Privacy policy
# Terms of Services (TOS)
**DOORIX LLC**
**TERMS OF SERVICE**
Effective Date: May 10, 2025 | Last Updated: May 2025
[doorixofficial.com](http://doorixofficial.com) | [team@doorixofficial.com](mailto:team@doorixofficial.com)
**IMPORTANT: Please read these Terms carefully before placing an order. By purchasing from Doorix, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the measurement responsibility provisions in Section 2 and the limitation of liability in Section 11.**
# **Section 1 — What Doorix Sells**
Doorix LLC (“Doorix,” “we,” “us,” or “our”) is a California corporation that designs, sources, and sells aluminum garage door components including panels, tracks, hardware, and related parts (collectively, “Products”). Doorix is a product supplier only.
**DOORIX DOES NOT PROVIDE, ARRANGE, SUPERVISE, OR WARRANTY INSTALLATION SERVICES. ALL INSTALLATION IS PERFORMED BY INDEPENDENT, LICENSED THIRD-PARTY CONTRACTORS. DOORIX IS NOT A PARTY TO ANY AGREEMENT BETWEEN YOU AND ANY INSTALLER.**
By purchasing from Doorix, you acknowledge and agree that:
* You are purchasing door components only — not an installation service.
* Installation must be performed by a licensed contractor in compliance with all applicable local building codes and regulations.
* Doorix is not responsible for the quality, timeliness, workmanship, or safety of any installation performed by any third party.
* Doorix is not liable for any installer modifications to the Products after delivery, including adjustments to springs, tracks, openers, or panels.
* Any damage, injury, or loss arising from improper installation, post-delivery modification, or installer error is solely the responsibility of the installer and/or customer.
# **Section 2 — Customer Measurement Responsibility**
Garage doors are custom-configured products built to specifications you provide. Doorix relies entirely on the measurements and configuration details submitted by you at the time of order. Doorix has no ability to independently verify customer-supplied dimensions.
Before placing an order, you are solely responsible for:
* Accurately measuring the rough opening width, height, headroom, sideroom, and backroom of your garage.
* Confirming the correct track type (standard lift, high lift, or vertical lift).
* Confirming the appropriate spring type (torsion or extension) for your application.
* Verifying opener compatibility with your selected door model.
* Ensuring your selected specifications comply with applicable local building codes and HOA requirements.
**By completing your purchase, you represent and warrant that all measurements and configuration details submitted are accurate. Doorix is not liable for any misfits, performance issues, or additional costs resulting from inaccurate or incomplete specifications supplied by the customer or any third party acting on the customer's behalf (including contractors and designers).**
A complimentary Spec Confirmation Call is available before placing your order. Contact us at [team@doorixofficial.com](mailto:team@doorixofficial.com) or book via [doorixofficial.com/pages/contact](http://doorixofficial.com/pages/contact). Use of this service does not transfer measurement responsibility to Doorix unless confirmed in writing.
# **Section 3 — Orders and Pricing**
## **3.1 Order Acceptance**
Your order constitutes an offer to purchase. Doorix reserves the right to accept, decline, or cancel any order at our sole discretion, including after an order confirmation has been sent. If we cancel an order after payment has been received, we will issue a full refund. Order confirmation emails are automated and do not constitute final acceptance by Doorix.
## **3.2 Pricing**
All prices are listed in U.S. Dollars and are subject to change without notice. The price displayed at the time you complete checkout is the price you will be charged. Pricing errors may occasionally occur; in such cases Doorix will notify you and give you the option to confirm the order at the correct price or cancel for a full refund.
## **3.3 Taxes**
Applicable sales tax will be calculated and added to your order at checkout based on the shipping destination. You are responsible for any additional taxes, duties, or fees imposed by your local jurisdiction, including any import duties for deliveries outside the contiguous United States.
## **3.4 Commercial Orders**
Warranty terms in Section 7 apply to residential use only. Commercial installations (including multi-family, mixed-use, or any non-residential application) are subject to separate warranty terms, which must be agreed in writing prior to order placement. If no commercial warranty agreement is in place, Products sold for commercial use are provided as-is with no warranty.
# **Section 4 — Payment**
Payment is due in full at the time of order unless otherwise agreed in writing. We accept all major credit cards and other payment methods shown at checkout. For qualifying orders, a 50% deposit may be accepted at our discretion. No order will be released for production or shipping until payment in full (or agreed deposit) has been received and cleared.
All credit card and payment information is encrypted during transmission. Doorix does not store full credit card numbers.
Chargeback Policy: If you initiate a chargeback or payment dispute without first contacting Doorix and allowing us 5 business days to resolve the issue, Doorix reserves the right to (a) dispute the chargeback with documented evidence of delivery and order confirmation, and (b) suspend future orders from the same customer or entity. Chargebacks filed in bad faith may be referred for fraud review.
# **Section 5 — Shipping and Delivery**
## **5.1 Shipping Fee**
A flat shipping fee of $199 applies to all orders shipped within the contiguous United States, regardless of door size or configuration. This fee is non-refundable in the event of cancellation after shipment has been arranged, or in cases where the customer provides incorrect delivery information. Shipping to Alaska, Hawaii, or U.S. territories may be subject to additional charges quoted separately.
## **5.2 Lead Times**
Lead times vary based on configuration, availability, and fulfillment conditions. Doorix will provide an estimated ship date at the time of order confirmation. All estimated lead times are provided in good faith and are not guaranteed. Doorix is not liable for delays caused by manufacturing, freight carriers, customs, port congestion, weather events, labor disruptions, or any other circumstances outside our reasonable control.
## **5.3 Delivery Requirements**
Garage doors are large, heavy items shipped via freight carrier on a pallet or in crated packaging. You are responsible for:
* Ensuring the delivery location is prepared for freight unloading, including clear driveway access, sufficient space for the freight carrier to maneuver, and conditions that allow for safe unloading without risk of damage to the product, property, or persons. Doorix is not responsible for damage or delays resulting from inadequate delivery conditions.
* Inspecting all packages for visible damage at the time of delivery and clearly noting any damage on the carrier's delivery receipt before signing.
* Notifying Doorix of any shipping damage within 5 business days of delivery with photographic evidence sent to [team@doorixofficial.com](mailto:team@doorixofficial.com).
Failure to note visible damage at the time of delivery or to notify Doorix within 5 business days may significantly limit or eliminate your ability to file a freight damage claim. Doorix will not be liable for damage that was not documented at time of delivery.
## **5.4 Risk of Loss**
Risk of loss and title to Products passes to you upon delivery to the freight carrier at the point of origin. Doorix is not responsible for loss or damage that occurs during transit.
# **Section 6 — Wrong Parts & Claims Process**
## **6.1 Doorix's Commitment**
If Doorix ships a product that does not match the specifications confirmed in your order documentation, we will replace the incorrect component at no cost to you, subject to the claims process below.
## **6.2 How to File a Claim**
All wrong-parts claims must be submitted within 5 business days of the delivery date. Claims submitted after this window may not be eligible for no-cost replacement. To file a claim:
* Email [team@doorixofficial.com](mailto:team@doorixofficial.com) with your order number and “Parts Claim” in the subject line.
* Attach clear photographs of: (a) the item received, (b) the item's label or markings, and (c) the original packaging.
* Include a written description of the discrepancy between what was ordered and what was received.
## **6.3 Claim Review and Resolution**
Doorix will review submitted claims within 5 business days and determine whether the discrepancy is attributable to:
* Factory/Doorix error: Specifications shipped do not match the confirmed order. Doorix will arrange replacement at no cost.
* Customer error: Specifications shipped match the confirmed order but do not fit due to customer-supplied dimensions or configuration choices. Customer is responsible for replacement part costs. Doorix will provide a discounted replacement quote as a courtesy.
* Installer error or post-delivery modification: Customer must seek remedy directly from the installer. Doorix is not liable.
Doorix's determination of claim category is made in good faith based on documentation provided and the confirmed order on file. Doorix reserves the right to request additional evidence. Doorix's determination is final unless a material factual error can be demonstrated in writing.
## **6.4 No-Return Policy on Custom Products**
Because all garage doors are configured to customer specifications, Doorix does not accept returns of custom-ordered products unless the product is materially defective or incorrectly shipped as determined under Section 6.3. No return will be accepted without a Return Merchandise Authorization (RMA) issued by Doorix in writing.
# **Section 7 — Warranty**
## **7.1 Structural Frame & Panels**
Doorix warrants that aluminum frame components and door panels will be free from defects in materials and workmanship under normal residential use for 5 years from the date of delivery.
## **7.2 Hardware & Springs**
Torsion springs, extension springs, rollers, hinges, and related hardware components are warranted against defects in materials for 1 year from the date of delivery under normal residential use.
## **7.3 Finish & Anodizing**
Powder-coat and anodized finishes are warranted against peeling, flaking, or significant fading under normal residential conditions for 3 years from the date of delivery.
## **7.4 What the Warranty Does Not Cover**
This warranty covers manufacturing defects and material defects only. It expressly excludes:
* Damage resulting from improper installation, including installation by unlicensed, uncertified, or unqualified contractors.
* Damage caused by installer modifications after delivery, including spring adjustments, track alterations, or panel drilling not specified in Doorix installation guides.
* Damage caused by misuse, abuse, accident, neglect, or unauthorized modification.
* Normal wear and tear over the product lifecycle.
* Damage from weather events, corrosive environments (e.g., salt air, coastal exposure), or acts of nature.
* Commercial installations unless a separate commercial warranty agreement is in place.
* Cosmetic damage noted at time of delivery and not reported per Section 5.3 within 5 business days.
* Products installed in a manner inconsistent with Doorix's published installation guidelines.
## **7.5 Warranty Claims**
To make a warranty claim, email [team@doorixofficial.com](mailto:team@doorixofficial.com) with your order number, description of the defect, and supporting photographs. Doorix will assess the claim and, if valid, will repair or replace the defective component at our sole discretion at no cost to you. Warranty claims do not extend the original warranty period.
## **7.6 Disclaimer**
The warranties set forth in this section are the sole and exclusive warranties provided by doorix. to the maximum extent permitted by applicable law, doorix disclaims all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. doorix does not warrant that products will meet your specific requirements or that installation by any third party will result in a properly functioning garage door system.
# **Section 8 — Cancellations**
Orders may be cancelled for a full refund within 24 hours of placement, provided production or shipping has not commenced. After 24 hours:
* If production or shipping has not commenced: cancellation may be accepted subject to a 15% restocking and administrative fee. The $199 shipping fee is non-refundable if freight has been arranged.
* If production or shipping has commenced: the order cannot be cancelled and no refund will be issued.
To request a cancellation, email [team@doorixofficial.com](mailto:team@doorixofficial.com) with your order number as soon as possible. Cancellation requests are not confirmed until you receive written acknowledgment from Doorix.
# **Section 9 — Dealer, Contractor, and Installer Terms**
Doorix offers trade pricing and referral programs to licensed contractors, dealers, and installer partners who have entered into a Dealer Agreement with Doorix. Program terms, pricing, and commission structures are governed by the applicable Dealer Agreement and are subject to change.
All dealers, contractors, and installers operating under a Doorix relationship agree that:
* They are independent parties and not agents, employees, or legal representatives of Doorix.
* They are solely responsible for compliance with all applicable licensing, bonding, and insurance requirements in their jurisdiction.
* They are solely responsible for the quality, safety, and legal compliance of all installation work performed.
* They may not represent themselves as employees or officers of Doorix or make representations on behalf of Doorix without written authorization.
* They may not use the Doorix name, logo, or brand assets in any marketing, advertising, or signage without prior written approval from Doorix.
* Any representations made to end customers regarding installation timelines, workmanship, warranties, or outcomes are solely the dealer's or contractor's responsibility.
Doorix reserves the right to terminate dealer or contractor relationships at any time for any reason, including breach of these Terms or the applicable Dealer Agreement.
# **Section 10 — Intellectual Property**
All content on [doorixofficial.com](http://doorixofficial.com), including but not limited to product names, logos, photographs, videos, text, and design elements, is the property of Doorix LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any Doorix content without prior written consent. Use of the Doorix name or brand in any context (including online reviews, social media, or marketing materials) that falsely implies a commercial relationship, endorsement, or affiliation with Doorix is prohibited.
# **Section 11 — Force Majeure**
Doorix shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government restrictions, war, terrorism, port closures, freight carrier disruptions, factory shutdowns, raw material shortages, labor strikes, tariff changes, or any other event that materially impairs our ability to manufacture, source, or ship Products.
In the event of a force majeure delay exceeding 30 days, either party may cancel the order by written notice. If the customer cancels under this provision, Doorix will issue a full refund of amounts paid, less any non-recoverable costs already incurred.
# **Section 12 — Prohibited Uses**
You may not use our website or Products for any unlawful purpose or in a manner that could damage or impair our services. Prohibited uses include:
* Misrepresenting your identity or affiliation with any person or entity, including Doorix.
* Submitting false or fraudulent orders, claims, measurements, or payment information.
* Representing yourself as a Doorix dealer, employee, or agent without authorization.
* Scraping, harvesting, or collecting data from our website without authorization.
* Reproducing, reselling, or exploiting any part of our Products or services without written permission.
* Filing false warranty or parts claims with intent to obtain products without cause.
# **Section 13 — Limitation of Liability**
To the maximum extent permitted by applicable law, doorix's total liability to you for any claim arising out of or relating to these terms or your purchase shall not exceed the total amount paid by you for the specific order giving rise to the claim.
In no event shall doorix be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, personal injury, property damage, or loss of goodwill, arising out of or in connection with: (a) the installation, use, or performance of our products; (b) any act or omission of any third-party installer, contractor, or dealer; (c) inaccurate measurements or configuration information provided by the customer or any third party on their behalf; (d) delays in manufacturing or delivery outside doorix's reasonable control; or (e) any installer modification to the products after delivery.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. If applicable law in your jurisdiction does not permit these limitations, they apply to the maximum extent permitted.
# **Section 14 — Indemnification**
You agree to indemnify, defend, and hold harmless Doorix LLC, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
* Your use of our Products or website.
* Your violation of these Terms.
* Measurements, configuration data, or other specifications you or any third party provided on your behalf that were inaccurate or incomplete.
* Any work performed by an installer, contractor, or dealer you engaged.
* Any modification made to the Products by you or any third party after delivery.
* Any misrepresentation of your affiliation with or authorization from Doorix.
# **Section 15 — Privacy and California Consumer Rights**
Your use of our website is governed by our Privacy Policy, available at [doorixofficial.com/policies/privacy-policy](http://doorixofficial.com/policies/privacy-policy). By using our service, you consent to the collection and use of your information as described therein.
California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know what personal information is collected, request deletion, opt out of sale, and non-discriminatory treatment for exercising these rights. To submit a privacy request, contact [team@doorixofficial.com](mailto:team@doorixofficial.com). Doorix does not sell personal information to third parties.
California Song-Beverly Consumer Warranty Act: To the extent applicable, California residents retain all rights provided under the Song-Beverly Act that cannot be waived by contract.
# **Section 16 — Third-Party Links and Tools**
Our website may contain links to third-party websites or tools (including chat widgets, booking platforms, and payment processors). These are provided for convenience only. Doorix has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party services. Use of such tools is at your own risk.
# **Section 17 — Governing Law and Dispute Resolution**
## **17.1 Governing Law**
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
## **17.2 Informal Resolution**
Before initiating any formal proceeding, you agree to contact [team@doorixofficial.com](mailto:team@doorixofficial.com) and attempt to resolve the dispute informally for at least 30 days from the date of written notice.
## **17.3 Binding Arbitration**
If informal resolution fails, any dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. Arbitration shall be conducted in Sacramento County, California, or via videoconference at Doorix's election. AAA filing fees shall be allocated per AAA rules. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.
## **17.4 Class Action Waiver**
You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, representative, or private attorney general action. If this waiver is found unenforceable, the arbitration clause shall not apply and disputes shall be resolved in court.
## **17.5 Time Limitation on Claims**
Any claim arising out of or related to these Terms or a Doorix purchase must be brought within one (1) year of the date the claim arose. Claims not brought within this period are permanently barred.
# **Section 18 — Severability**
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.
# **Section 19 — Entire Agreement**
These Terms, together with our Privacy Policy and any applicable Dealer Agreement or written commercial warranty agreement, constitute the entire agreement between you and Doorix with respect to your use of our website and purchase of our Products. They supersede all prior communications, representations, and proposals. No oral statements by Doorix representatives modify these Terms unless confirmed in writing.
# **Section 20 — Changes to These Terms**
We may revise these Terms at any time by updating this page without prior notice to you. The updated date will appear at the top. Your continued use of our website or purchase of Products after changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically. Doorix assumes no obligation to notify you of any changes.
# **Section 21 — Contact Information**
For questions about these Terms, warranty claims, or order issues:
**Doorix LLC**
1401 21st St, Sacramento, CA 95811
Email: [team@doorixofficial.com](mailto:team@doorixofficial.com)
Phone: +1 415-680-3991
Hours: Monday–Friday, 9:00 AM – 5:00 PM PT
Website: [doorixofficial.com](http://doorixofficial.com)
© 2025 Doorix LLC All rights reserved.
These Terms of Service were last reviewed May 2025.
_Doorix recommends consulting qualified legal counsel before relying on any provisions for specific legal advice._