We are the direct manufacturer. Originally focused on wholesale and private label production, we’ve since expanded to offer our products directly to consumers. This allows us to provide factory-direct pricing and outstanding service without the added costs of intermediaries. As a result, you receive premium-quality products at the most competitive prices.

Yes, our garage doors are fully customizable to suit your specific needs and design preferences. We offer a wide variety of options, including custom dimensions, materials, finishes, colors, and window configurations. Whether you're aiming for a modern look or a more traditional style, we’ll help bring your vision to life.

Yes, we offer comprehensive installation services to ensure a smooth and hassle-free experience from start to finish. Our installation services are currently available in the Los Angeles and San Francisco Bay Area regions for an additional fee. Please contact us for availability, pricing, and more information tailored to your location and project requirements.

Yes, our showroom in LA and Bay Area have recently been renovated to provide a more immersive and enjoyable experience for our customers. By streamlining our costs and cutting out the middleman, we are able to offer you the best possible prices on our premium garage doors. We welcome you to visit and explore our collection firsthand!

Yes, you can request changes or cancellations within 24 hours of placing your order. To make any adjustments, please contact our customer service team as soon as possible. After the 24-hour window, modifications may no longer be possible due to the start of the production process.

To ensure a proper fit, you'll need to take five key measurements:

1. Width – Measure the opening from side to side at the widest point.
2. Height – Measure from the floor to the top of the garage door opening.
3. Headroom – Measure the distance from the top of the opening to the ceiling. This space is crucial for track and opener clearance.
4. Side Room – Measure the available space on both sides of the opening.
5. Backroom – Measure the depth of the garage, from the opening to the back wall, to confirm there’s enough space for the door to open fully.

For the most accurate results, use a steel measuring tape and consider having someone assist you. If you’re unsure, our team is happy to help guide you or schedule a measurement consultation.

📘 For a step-by-step guide and visual references, please refer to our blog.

Yes, we’d be happy to provide samples of our wood grain finish! Please let us know which color or style you're most interested in, as we offer several wood-like finishes. Once we have your preferences and shipping details, we’ll get the samples sent out to you as soon as possible.

Yes, we ship to all 50 states in the U.S. Delivery times may vary based on your location. Our team works with trusted carriers to ensure your order arrives safely and on time. Shipping times may vary based on your location and the size of your order. For a personalized quote or estimated delivery timeframe, please contact us with your shipping address.

* If you live in FL area, please reach out to customer support to make sure of your order is compliant to local requirements.

Standard-sized doors with normal configurations will be shipped within 2-3 days. Delivery times can range from 8 to 10 weeks, depending on the customization.

Once your order is dispatched, we will promptly inform you via email with all carrier details, tracking information, an estimated delivery time with driver contact info. 

We want you to be satisfied with your purchase. You can return items within 7 days of receipt, following these guidelines:

• Obtain Return Authorization from Doorix by contacting us at team@doorixofficial.com.
• A 25% restocking fee applies.
• Return shipping is the customer’s responsibility.
• Returns are only accepted if the items are unused and in original condition.
• Modifications, like installation or staining, void returns.
• Damaged or missing parts will be deducted from your refund.

Custom Orders: Custom-made products are non-returnable, non-cancellable, and non-refundable.

Our garage doors come with a 5-year warranty that covers defects in materials and workmanship. This warranty ensures that your garage door is protected against any manufacturing defects.

For specific details about coverage, exclusions, and the warranty registration process, please refer to our warranty policy page or contact our customer service team for assistance.

Regular maintenance helps extend the lifespan of your garage door and ensures smooth, safe operation. Here are a few tips to keep your door in top condition:

1. Clean the surface – Wipe down the door panels periodically with mild soap and water to remove dust, dirt, and debris. Avoid abrasive cleaners.
2. Lubricate moving parts – Apply a silicone-based lubricant to hinges, rollers, tracks, and springs every 6–12 months to prevent wear and reduce noise.
3. Inspect hardware – Check bolts, brackets, and fasteners for looseness and tighten as needed.
4. Test the balance and safety features – Ensure the door opens and closes smoothly and that safety sensors are functioning properly.
5. Avoid harsh conditions – Keep the door free from prolonged exposure to standing water or salt, especially in coastal or snowy regions.

For wood-look aluminum doors, no painting or staining is needed—just basic cleaning and lubrication. If you notice unusual noise or movement, contact a professional for inspection.

Yes, individual glass panels can be replaced if damaged or if you’d like to update the style. Our glass panels are installed in modular sections, allowing for easy replacement without needing to replace the entire door.

If you need a replacement panel, please contact us with your order details and photos of the affected area. Our team will assist you in identifying the correct specifications and arranging a replacement.

We don’t recommend painting the aluminum door yourself. Our doors are professionally powder-coated for a durable, long-lasting finish that resists fading, chipping, and harsh weather. Unlike real wood, they require little to no maintenance—just occasional cleaning. Traditional paints don’t adhere well to powder-coated aluminum and may peel or wear unevenly.

If you have a specific color in mind, you can send us a sample, and we’ll work on a custom powder-coated match to ensure a flawless, factory-quality finish.