FAQs
Your garage door is shipped in a protective, custom-made shipping crate to ensure it arrives in perfect condition. We partner with reliable shipping carriers to deliver your order safely. Additionally, we work with local delivery companies to provide a flat fee for door-to-door delivery and residential liftgate service, ensuring that your garage door is delivered securely to your location.
Yes, we ship to all 50 states in the U.S. Delivery times may vary based on your location.
Delivery times typically range from 8 to 10 weeks, depending on the customization and manufacturing process. Some standard-sized doors with normal configurations can be shipped within 2-3 days. We will provide you with a more accurate delivery estimate when you place your order.
Once your order is dispatched, we will promptly inform you via email with all carrier details, tracking information, and an estimated delivery date and time. Delivery typically takes 1-4 business days from the pickup date by our shipping partners.
Delivery times typically range from 8 to 10 weeks, depending on the customization and manufacturing process. Some standard-sized doors with normal configurations can be shipped within 2-3 days. We will provide you with a more accurate delivery estimate when you place your order.
Once your order is dispatched, we will promptly inform you via email with all carrier details, tracking information, and an estimated delivery date and time. Delivery typically takes 1-4 business days from the pickup date by our shipping partners.
Yes, our garage doors are fully customizable to meet your specific needs and preferences. We offer a wide range of options, including custom sizes, materials, colors, finishes, and window designs.
Yes, we ship to all 50 states in the U.S with flat shipping fee. Delivery times may vary based on your location.
* If you live in FL area, please reach out to customer support to make sure of your order is compliant to local requirements.
We are the direct manufacturer. Having started as a wholesale and private label provider, we have now expanded to sell directly to customers. By purchasing from us, you benefit from factory-direct pricing and exceptional service, without any middleman markups. This ensures you receive the highest quality products at the best possible price.
Yes, our showroom in LA has recently been renovated to provide a more immersive and enjoyable experience for our customers. By streamlining our costs and cutting out the middleman, we are able to offer you the best possible prices on our premium garage doors. We welcome you to visit and explore our collection firsthand!
We currently do not offer installation services directly. However, we provide a detailed installation guide that professionals can easily follow to complete the installation process.
Additionally, we work with trusted vendors who can assist with installation in the San Francisco and LA areas. If you need help finding a reliable installer, feel free to contact us for recommendations.
We want you to be satisfied with your purchase. You can return items within 7 days of receipt, following these guidelines:
Obtain Return Authorization from Doorix by contacting us at team@doorixofficial.com.
A 25% restocking fee applies.
Return shipping is the customer’s responsibility.
Returns are only accepted if the items are unused and in original condition.
Modifications, like installation or staining, void returns.
Damaged or missing parts will be deducted from your refund.
Custom Orders: Custom-made products are non-returnable, non-cancellable, and non-refundable.
If you're experiencing any issues with your order, please contact us at
team@doorixofficial.com We’ll promptly assist you with resolving any concerns.
Our garage doors come with a 5-year warranty that covers defects in materials and workmanship. This warranty ensures that your garage door is protected against any manufacturing defects.
For specific details about coverage, exclusions, and the warranty registration process, please refer to our warranty policy page or contact our customer service team for assistance.
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Yes, our garage doors offer the flexibility for installers to replace individual glass panels. If you need assistance with finding the right replacement glass panel, please contact our customer service team, and we’ll be happy to help.